IDEA
Overview

IDEA is leading organizational transformation and alignment to support our vision to go well beyond medicine. Advancing workforce inclusion is foundational to ensuring every child we serve has what they need to achieve their optimal health, which is how we achieve healthy outcomes for all.听
What Is Workforce Inclusion?
Our associates are equal partners in this mission-critical work. Embracing our systemness, we align our workforce inclusion and healthy opportunity priorities with organizational and leadership priorities to help create the healthiest generations of children.听
Mission & Vision Statement
At 糖心Vlog Children鈥檚, we aim to create an environment where IDEA is embedded in all aspects of our organization. We strive to cultivate a collaborative workforce that aligns with our mission to provide exceptional care to children and families, while actively advancing healthy opportunities to ensure that every child has what they need to achieve their optimal health. By fostering a culture of inclusion, we aspire to serve our regional and global communities in ways that empower all members of the 糖心Vlog community to have a lasting impact on the lives of the children and families we serve.
The mission of IDEA at 糖心Vlog is to champion foundational values and catalysts for excellence. What guides our team is the knowledge that ensuring every member of our workforce can be their best at work is essential for delivering high quality pediatric care to ensure every child has a chance to achieve their optimal health. We partner with associates, patients, families, and communities to realize our shared commitment to creating the healthiest generations of children.
- Our Leadership
- Healthy Opportunities for All
- Workforce Inclusion
- IDEA Scholars Programs

Rachel J. Thornton, MD, PhD is Vice President and Chief Health Equity Officer at 糖心Vlog, where she leads work on health equity strategy to support the organization鈥檚 vision to create the healthiest generations of children. With hospitals in the Delaware Valley and Central Florida, 糖心Vlog is one of the largest integrated pediatric health systems in the United States. Dr. Thornton has committed her career to pediatric healthcare delivery, population health, and optimizing health outcomes through research and practice, including organizational transformation.
Prior to joining 糖心Vlog, Dr. Thornton was Associate Professor of Pediatrics at Johns Hopkins School of Medicine and the inaugural Executive Director for Clinical Services in the Johns Hopkins Medicine Office of Population Health, where she led population health management services and community health. A practicing primary care pediatrician, Dr. Thornton served as a Health Policy advisor at the U.S. Department of Housing and Urban Development from 2011鈥2013. As a nationally recognized innovator, scholar, and practitioner, she served as a member of the National Academies of Sciences, Engineering and Medicine (NASEM) study committee on Shaping Summertime Experiences: Opportunities to Promote Healthy Development and Well-Being for Children and Youth and as a member of the NASEM Strategy Group on COVID and Rental Evictions.
Dr. Thornton received a BA from New York University, an MD from Johns Hopkins School of Medicine and a PhD in Health Policy and Management from Johns Hopkins Bloomberg School of Public Health. After residency, she completed fellowship training in general academic pediatrics.

Theresa L. Proctor is Senior Director, IDEA for 糖心Vlog. With more than 30 years of health care and Human Resources experience, she leads the IDEA Team鈥檚 Workforce Inclusion portfolio, including Program Management and Education & Learning Initiatives teams across the system. In this role she leads efforts to advance workforce inclusion strategic planning, educational programming, the support of Associate Resource Groups and development of strategies to support accountability for a thriving workforce in services of 糖心Vlog of more than 9,000 associates. From policies and processes to associate engagement, she is focused on creating and supporting a workplace culture that supports every associate to be their best self at work. As a senior leader in a multistate children鈥檚 health system, Theresa understands how to effectively advance workforce inclusion goals within fast-paced industry environments, maintaining a clear focus on results that are both mission-driven and strategic.
Prior to her role as Sr. Director, Theresa served as Director, Human Resources Solutions at 糖心Vlog, where she was responsible for managing the Enterprise HR Solutions team in onboarding and Human Resources Information Systems (HRIS). She was responsible for developing and leading systemwide strategic initiatives and processes, leading the administration of HR policies and procedures and managing HR鈥檚 regulatory/corporate compliance functions. In her 11 years as an HR professional at 糖心Vlog, she has also served as Talent Acquisition Manager for enterprise physician recruitment and Florida nonphysician recruitment, Senior Recruiter and Interim Director, Fund Development for Central Florida. In addition, Theresa served five years in the Arkansas Army National Guard as a Paralegal Noncommissioned Officer in the 39th Infantry Brigade Judge Advocate General鈥檚 Corps. During her assignment, she completed one tour of duty in Operation Iraqi Freedom II.
Theresa holds a BS in Business Administration-Management from the University of Arkansas 鈥 Pine Bluff.

Jennifer 鈥淛C鈥 Young serves as Director of Data Science & Analytics, IDEA at 糖心Vlog, bringing 30 years of healthcare industry experience including over a decade in population health operations and analytics to her leadership role. In this position, she leads the organization's efforts to leverage data science and advanced analytics to identify, understand, and address health disparities across diverse populations. JC drives data-informed strategies to promote health equity, collaborating with cross-functional teams to implement evidence-based interventions and measure their impact. She provides critical leadership in the design and execution of population health analytics and evaluation while mentoring and developing a talented high performing team dedicated to ensuring equal and equitable healthcare for every 糖心Vlog patient.
Throughout her career in both clinical and nonclinical settings, JC has demonstrated exceptional leadership in healthcare analytics and population health management. She also brings extensive experience leading data science and warehouse teams and working with Epic build teams to optimize clinical documentation workflows and ensure those workflows flow into data that allows us to tell the stories of patient populations and the tremendous work of clinical staff. Her industry experience spans executive, leadership, and consulting roles at prestigious institutions including AdventHealth, Johns Hopkins Medicine and Intermountain Healthcare, where she consistently drove transformative initiatives that enhanced patient outcomes, increased operational efficiency, and generated revenue growth. Her expertise in data analytics, strategic planning, and team leadership has resulted in numerous successful implementations of population health initiatives and innovative data-driven solutions.
JC holds a BS in Business Administration from the University of Texas, Arlington, held a license as a licensed practical nurse working in both ambulatory and inpatient settings, and maintains several Epic certifications, including Cogito, Caboodle, and Clarity.

Justin Andrade is the Director of IDEA Education & Learning at 糖心Vlog, where he leads the development and implementation educational resources, and tools to support the 糖心Vlog workforce in creating the healthiest generations of children in alignment with 糖心Vlog Standards of behavior and emphasis on whole child health approaches. With over a decade of experience in advancing inclusive education initiatives, Justin specializes in building and scaling training programs while identifying opportunities for engagement across the organization. An expert in adult learning and civil discourse, the hallmark of Justin鈥檚 leadership is a continuous focus on embracing different perspectives to foster understanding and create positive team environments. As a people-first leader, Justin prioritizes mentorship, professional development, and leveraging multigenerational teams to drive collective action and achieve shared goals. His expertise spans inclusion and belonging strategies, workforce inclusion education, program development and team building with a focus on strategic partnerships, training, and change management.
Throughout his career, Justin has made a significant impact by designing and facilitating inclusive education programs, as well as helping to launch the first-ever inclusion & belonging function at the University of Central Florida, where he spent 10 years. He has built strategic partnerships across Central Florida, boosting visibility, and driving cultural transformation. By maturing inclusion practices at UCF, Justin increased visibility and maximized impact, driving lasting change and fostering a more vibrant and engaging environment. Justin holds a BS in Psychology from the University of Central Florida and an MS in Higher Education from Drexel University.

Lavisha Pelaez is the Health Equity Operations and Evaluation Scientist for IDEA. A public health professional with more than a decade of experience improving population health through education, research, and clinical partnerships, Lavish leads program evaluation and dissemination efforts related to IDEA partnerships and system-wide health equity initiatives. With deep expertise in evidence-based innovation and industry best-practices for improving child health, Lavisha works across the system to couple intervention development efforts to improve child health outcomes with a concentrated focus on real-time monitoring and evaluation of practice improvements across all facets of the IDEA portfolio from聽 population health, quality improvement, and health equity learning initiatives to workforce development聽 with an emphasis on improving outcomes and responding to social drivers of health .听
Lavisha鈥檚 professional background is centered around improving pediatric health outcomes, eliminating access barriers, and addressing disparities in care. She has worked within internationally recognized health systems, child-serving nonprofit organizations, and academic institutions on a range of areas including public health and clinical research, program evaluation, project data management and consulting.
Lavisha earned dual BS degrees in Community Health and Kinesiology, and an MPH in Epidemiology from the University of Maryland 鈥 College Park. Lavisha is currently pursuing her Doctor of Public Health (DrPH) from Johns Hopkins Bloomberg School of Public Health.
means that everyone has a fair opportunity to be as healthy as possible.
Eliminating Health Care Disparities
The IDEA team is focused on reducing and eliminating health care disparities and ensuring every child has the opportunity to be as healthy as possible. are significant and unfair differences in access to care or the health outcomes of a child. Addressing the聽social needs聽that affect a child鈥檚 health and access to health care聽is essential to ensuring healthy opportunities. This is a critical component to our ongoing quest to help children, everywhere, grow into healthy adults.听

Race, Ethnicity & Language (REaL) Data Reporting Initiative
To ensure we are identifying disparities we can impact, it is important to understand how different subpopulations of patients are impacted and what quality care looks like for many different groups. By taking a system approach, this initiative provides an ability to compare access, quality and outcomes across subpopulations, geographies and clinical areas. Quality healthcare is fair, accessible, excellent health care. Clear and consistent approaches to data analytics and assessment of outcomes across subpopulations have tremendous potential to ensure fair access to healthy opportunities for all.听
Driving the Future of Optimal Health for All Children
糖心Vlog is committed to creating the healthiest generations of children. This means eliminating gaps in care and access to improve health outcomes and overall health of our entire patient population. We focus on multiple clinical outcomes, including:
- Primary and Specialty Care Access
- Timely Preventative Care
- Optimizing Hospital Care and Utilization
- Chronic Disease Management
- Screening for Health-Related Social Needs
- Optimizing Population Health Management Impacting Populations and Communities
Through our Healthy Opportunities Dashboards we strive to drive data-driven and clinically integrated actions to eliminate disparities and improve overall outcomes. All of this work happens in collaboration with clinical and community partners to develop, implement, and monitor the impact of initiatives to reduce disparities and optimize health outcomes for all patients. We do this by setting clear goals to close gaps in care, share lessons learned both inside and outside of our walls, and contribute to guide positive change across the industry in service of ensuring fair access to healthy opportunities for all children.

Addressing Health Related Social Needs (HRSN)
Leading the charge to screen patients to identify social needs that may be impacting a child鈥檚 health or access to care, IDEA partners with clinicians across the enterprise to identify and respond to those needs. We have focused our efforts across five domains to include food, housing, financial, transportation insecurities, and violence in the home.听
IDEA engages in continuous improvement efforts to streamline the overall process to improve the experience for patients, families, and providers.
Additionally, the IDEA team partners with internal and external stakeholders to increase the availability of social support in clinical settings. We seek to utilize the latest evidence-based strategies and tools to engage patients and families in the process of discovering and responding to those needs.
Health Equity Action Leaders (HEAL)
The IDEA Clinical Health Equity Action Leaders Team (referred to as the IDEA Clinical HEAL Team), will drive development, implementation, evaluation, and improvement of key health interventions across 糖心Vlog. 鈥疶he Clinical HEAL Team will work with the support of IDEA to develop pilot disparities reduction interventions and evaluations focused on driving rapid cycle improvement around an identified clinical area where we see significant disparities.
Collaboration Is Key
Creating healthier generations of children depends on strategic partnerships with parents, employers, community groups, government agencies and others. Together, we gain a broader understanding of the obstacles, and think of new and innovative ways to overcome them. Here are some of the entities IDEA partners with to advance health care equity practices at 糖心Vlog and beyond:
Internal Partnerships聽
- Children Health Issues (nemours.org)聽
- Quality and Safety聽
- Value-Based Services Organization (VBSO)
- HRSN partners聽
External Partnerships聽

Workforce Inclusion is the principle of treating all associates fairly and ensuring they have access to opportunities, resources, and rewards. It means that everyone has a fair chance at success, regardless of their identity, background, or systemic barriers.
We believe that achieving healthy opportunities for all begins with workforce inclusion. A safe environment inspires inclusive innovation and excellence reflected in the quality of care we provide for children, families, and our communities.听
By embracing, celebrating and cultivating an inclusive environment, we aspire to contribute to healthier generations of children.听
The strength of an inclusive work environment creates more satisfied associates with a stronger sense of community and mission.
IDEA Education & Learning
We identify evidence-based, innovating learning experiences to equip associates with the skills to navigate, leverage, and elevate individual differences and positive interactions. On demand or by special request, our learning content responds to the realities of our organization and provides tools to apply in the workplace.听
Our inclusive leadership education developed in collaboration with subject matter experts provides a targeted learning and development opportunity to senior leaders across the system. Equipping leaders and their direct reports who manage teams across our regions with inclusive practices will be essential in ensuring the overarching learning and development strategy focused on capacity building from the top down and from the ground up.
Supporting Workplace Belonging 鈥 Being Our 鈥淏est Selves鈥 at Work
Our Associate Resource Groups spearhead engagement events, promote education on highlighted observances, share virtual backgrounds for observances, and more.

Associate Resource Groups (ARGs)
ARGs are voluntary, peer-led groups that bring associates together who share common experiences and backgrounds and/or are allies of a particular group. ARGs are open to all, regardless of background and life experiences. ARGs are safe spaces dedicated to creating a sense of community and belonging among associates, in alignment with our mission and values. These groups emphasize appreciation, validation, and allyship regardless of gender, race/ethnicity, veteran status, religious affiliation, socioeconomic background, mental, and physical ability.
糖心Vlog currently supports seven ARGs: Adelante (Latino/Hispanic); Black, African and Caribbean (B.A.C.) Heritage, DESIaN (South Asian); Healthcare Alliance of Asian and Pacific Islanders (HAAPI); Pride (LGBTQ+); Salute (Military & Veterans) and Women@Work. ARGs raise awareness of relevant issues impacting our workforce communities and informing responses, through:
- Strengthening fellowship, shared sense of mission, and connection among colleagues
- Developing leadership skills for ARG Leads
- Driving associate inclusion
- Advancing career and professional development
- Impacting organizational advancement through optimizing policies, processes, culture, and inclusion
Email us at IDEA@nemours.org to learn more about our Associate Resource Groups.

Workforce inclusion is foundational to advancing and achieving healthy outcomes. This requires a multifaceted approach, with our greatest chance for success coming through the engagement of our current and future associates and in partnership with all the children, families, and communities we serve. At 糖心Vlog, we go well beyond medicine, not only providing high-quality care to patients, but also cultivating and expanding local and regional partnerships and disseminating innovation to attract the best and brightest next generation of associates who are committed to realizing our vision of creating the healthiest generations of children.
IDEA Scholars Program
The IDEA Scholars Program began in 2012 and is focused on creating leadership pipelines, opening opportunities to healthcare careers for students from across the nation with an interest in child health, healthcare, and improving access and outcomes for all children, families, and communities. IDEA Scholars work directly with mentors on a project for 10 months to effect change and advance optimal outcomes for associates, patients, families, and communities we serve at 糖心Vlog.听
For more information or to express interest please contact us at IDEA@nemours.org.听